Recenzje dodatku Rozszerzenie Surfshark VPN
Rozszerzenie Surfshark VPN Autor: Surfshark
41 recenzji
- Ocena: 2/5Autor: sébastien, 2 miesiące temuje ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
Odpowiedź autora
Data: 2 miesiące temuBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - Ocena: 2/5Autor: Dieter, 4 miesiące temuLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
Odpowiedź autora
Data: 4 miesiące temuHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - Ocena: 2/5Autor: johnnyP, 4 miesiące temuthis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
Odpowiedź autora
Data: 4 miesiące temuHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - Ocena: 2/5Autor: office, 6 miesięcy temu
- Ocena: 2/5Autor: Firefox user 15436527, 7 miesięcy temu
- Ocena: 2/5Autor: NASON2, rok temuPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Odpowiedź autora
Data: rok temuHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article Odpowiedź autora
Data: rok temuHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Ocena: 2/5Autor: BurcakA, rok temuI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Odpowiedź autora
Data: rok temuHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Ocena: 2/5Autor: User, rok temuWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Odpowiedź autora
Data: rok temuHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Ocena: 2/5Autor: Firefox user 16964769, rok temuImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Odpowiedź autora
Data: rok temuHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Ocena: 2/5Autor: Rovans, rok temuCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Odpowiedź autora
Data: rok temuHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Ocena: 2/5Autor: Demi, rok temucant login, it says "Invalid email or password" but email and password are correct
Odpowiedź autora
Data: rok temuHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Ocena: 2/5Autor: Firefox user 14522916, rok temuI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Odpowiedź autora
Data: rok temuHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Ocena: 2/5Autor: Firefox user 14488103, rok temuNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Odpowiedź autora
Data: rok temuHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Ocena: 2/5Autor: Tommy2Times, rok temuConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
Odpowiedź autora
Data: rok temuHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Ocena: 2/5Autor: Firefox user 14289349, rok temu
- Ocena: 2/5Autor: Firefox user 5946698, rok temuendless login. Unable to log into the account - endless rotation of the wheel.
Odpowiedź autora
Data: rok temuHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Ocena: 2/5Autor: James tere, 2 lata temuCannot connect or get current address. But the desktop version was woking fine.
Odpowiedź autora
Data: 2 lata temuHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Ocena: 2/5Autor: Firefox user 15999575, 2 lata temu
- Ocena: 2/5Autor: Firefox user 17595398, 2 lata temu
- Ocena: 2/5Autor: Firefox user 14530851, 2 lata temuSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Odpowiedź autora
Data: 2 lata temuHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - Ocena: 2/5Autor: Rajmond Burgaj, 2 lata temuThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.
Odpowiedź autora
Data: 2 lata temuHi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at support@surfshark.com or via live chat? - Ocena: 2/5Autor: Firefox user 16995911, 2 lata temu
Odpowiedź autora
Data: 3 lata temuHello! Surfshark does work in China, you will just need to follow a different setup method. Please reach out to support@surfshark.com and they will be able to send you the guide to set it up. Thank you!Odpowiedź autora
Data: 3 lata temuHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at support@surfshark.com so that I could help you with any issues you're facing!