Thank you for making us a part of your shopping experiences! We love helping our Members earn something back on the things they are planning on buying. Sometimes merchants just don't report or confirm orders with us as eligible for Cash Back. Every one of our partnered merchants has its own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back. Our team will always be here 24 hours a day/7 days a week over email if you ever need help in the future!

We appreciate this feedback. If you click on the icon for the extension (the "R") and pull up the menu, you should see an option for "Settings". From there, you should see an option listed as "Turn off Cash Back activation reminders for these sites". The "these sites" part of that sentence is a clickable link that will open up a box where you can (line by line) add URLs to websites where you do not want our extension popping up. Once you save that list, you should not encounter the pop up appearing on those pages.

Thank you for that feedback and the kind words! We love being your trusty sidekick helping you rack it up with Rakuten!

Thank you so much for this feedback. We pop up reminders on websites like Chewy and others that don't currently partner with us to suggest similar merchants that currently offer Cash Back. For the item suggestion feature, the data provided to us by the stores can occasionally get out of sync. We rely on our partnered merchants to provide the most current pricing and product information for the item suggestion feature of our Cash Back Button extension. We'll work to improve both of these features in future updates and releases to our Cash Back Button extension.

We're sorry our Cash Back Button isn't working for you. Most issues can be fixed by uninstalling it from Firefox and downloading it from our website here: https://www.rakuten.com/button.htm If you have any more questions, don’t hesitate to reach out to us at socialhelp@rakuten.com.

It's a pretty sweet deal earning that Cash Back and getting those Big Fat Checks in the mail! Thank you for making our extension a handy addition to your online shopping!

We'd be happy to look into getting you back up and running. Send our team an email at socialhelp@rakuten.com.

We sometimes see issues like this when our Members have ad or internet traffic blocking software or services at the browser, computer, or network/router level. This might even be caused by an issue with the installation of our Cash Back Button extension itself. Our team can absolutely help get you back up and running! Please reach out to us at socialhelp@rakuten.com.

We are sorry you have experienced this issue shopping through Walmart with our Cash Back Button. Please reach out to our team at socialhelp@rakuten.com so we can help you out and dig into this issue for you.

Currently, our Cash Back Button does not offer the ability to turn off the Cash Back reminder on all partnering merchant websites. Our Members can turn off the reminder for specific websites. To do this, click Settings from our extension's menu. This will open up a new tab showing the Settings for our Cash Back Button extension. You can turn on the option "Turn off Cash Back activation reminders for these sites" by moving the slider to the right. Then, click the link embedded in the words "these sites". A new box will appear where you may enter the URL for the specific website you no longer want to pop up to appear. We recommend adding one URL per line. Once done, click "Save". You can then close the Settings tab and resume using Firefox.

We always want our Members to receive the Cash Back from their eligible purchases! Please email our team at socialhelp@rakuten.com so we can help you out.